🚚 Free Shipping on All Products
Ceramic and clay travel badly unless they are packed properly, so this is how we get your order to you — what it costs, how long it takes, and what to do if something arrives wrong.
We deliver across India, to every serviceable pincode, through our courier partners. If your pincode cannot be served we will tell you before processing the order.
Orders are usually delivered within 5–8 working days of being confirmed, depending on where you are.
This is an estimate rather than a guarantee. Festive periods and unusually high demand can add to it, and we will let you know if your order is affected.
Delivery is free on every order, with no minimum value. The cost of getting the piece to you is already included in the price you see, so nothing is added at checkout.
Ceramic and clay are breakable, so every order is packed with extra protection for transit. If something still arrives damaged, section 7 explains what to do.
You can cancel your order yourself, free of charge, at any time before we pack it — use the Cancel Order button on your Orders page. There is no cancellation fee.
Once an order has been packed it is on its way to the courier and can no longer be cancelled. If there is a problem with it after that, raise a claim under our Return & Refund Policy instead.
Where you have already paid, the amount is refunded to your original payment method. Refunds are processed by hand, so please allow a few working days for it to appear.
You will get updates as your order is confirmed, packed, shipped and delivered, by email and on WhatsApp where you have given us a number.
You can also follow it any time from the Track Your Order link in the footer, or from your Orders page. Courier tracking is accurate in most cases, but treat the delivery date it shows as approximate.
If your order arrives damaged, or something is missing, tell us within 24 hours of delivery.
For damage you will need an unboxing video, recorded as you open the sealed package — it is the only way for us to tell transit damage from later handling. Raise it through the Request Return option on your Orders page and attach the video there.
Full conditions are set out in our Return & Refund Policy.
Once a parcel is with the courier, its progress is in their hands. Weather, strikes, local restrictions and regional backlogs can all delay a delivery. We cannot prevent those, but we will chase the courier with you — contact us and we will follow it up.
Any question about shipping, delivery or a parcel that has not arrived — email jaadikadai@gmail.com or use our Contact page, and we will help.
