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Our jars and pieces are ceramic and clay, so we pack every order with extra care. Even so, we want you to feel fully covered if something goes wrong.
Unboxing video mandatory — to qualify for a refund, you must provide a clear unboxing video recorded while opening the package. Start recording before the sealed package is opened, so we can see the condition the item arrived in.
Submission window — the video must be shared within 24 hours of delivery. Requests made after this period will not be accepted.
We do not offer exchanges or replacements on damaged items — the outcome is a refund.
If the video shows the item arrived broken or damaged in transit, you'll get a full refund. If the damage is partial, we'll assess the video and refund part of the order, and we'll tell you how we arrived at the amount. If the item shows signs of use, or no unboxing video is available, the claim won't be accepted.
Received something other than what you ordered? Let us know within 24 hours of delivery, with photos of the item received, and we'll arrange to collect it and refund you in full.
Sale days — products purchased during a sale are not eligible for returns or refunds. Only damaged or missing items will be supported.
Stock clearance — stock clearance items are non-returnable. No refund is applicable, except in the case of damaged or missing items.
Once your refund is approved, the amount will be credited to your original payment method within 7–10 business days. Refunds are processed by hand, so please allow a few working days for it to start. If it's been longer than that, please reach out so we can follow up.
Ceramic pieces are naturally one-of-a-kind — small variations in colour, shape, or glaze are part of their character, not a defect, and aren't eligible for a refund on that basis.
To initiate a refund, provide a video showing the unpacking of your product, recorded immediately after receiving it.
The quickest way is the Request Return option on your Orders page — attach the video there with your order details, and it reaches us straight away. You can also email it to jaadikadai@gmail.com if you prefer.
Our team will review the video and aim to process your request within 48 hours.
